让你如鱼得水的附加技能——职场商务英语

主讲：张 娟

Simply Learning,Simply Best

你也许梦想成为世界500强企业中的一员。

你也许已经成为世界500强企业的员工。

作为国际化的大型企业，英语是必须掌握的工作语言。

想知道世界500强企业员工天天是如何运用英语沟通的吗？

如何最快最有效地学会英语沟通？

不管是毕业后才想要学好英语的职场新人，

还是在工作中摸爬滚打多年的职场老手。

现学现用，快速变身职场达人！

特训学习方案

30个职场商务必用的情境主题。

必会句 精选最经典的必会句型，这些句子实用、地道，为流畅表达做准备。掌握这些句型，在真实场景会话时就能流利应对。

必会句延伸 在必会句的基础上拓展更多地道、鲜活、流畅的表达方式，解释句中的生僻单词，迅速增加口语语料库存，让你有备无患。

万用表达金句 特选高频惯用经典常用句，在同样的场景运用不同的表达，随心所欲，让你职场商务沟通时零障碍。

                         【职场商务英语】

▪ 目录

一、求职面试

二、职场交际

三、身在职场

四、商务接待

五、产品营销

一、求职面试

（一）寻找工作

（二）应聘面试

（三）面试过程

（四）自我介绍

（五）能力背景

（六）薪酬待遇

（一）寻找工作

必会句1

I need to find a job.

必会句延伸

Do you know anyone who is hiring?

你知道哪有招聘吗？

I heard there was an opening at the factory.

我听说这家工厂里面有个空缺位置。

I really need a job.Do you think you could help me get one where you work?

【万用表达金句】

1.Could you help me figure out how to look for a job?

你能帮我想想如何才能找到工作吗？

2.Do you want to work part-time or full-time?

你是想兼职还是全职？

3.If you make an appointment with a job counselor,they can also provide you with a lot of information.

如果你和求职顾问预约的话，他们同样会为你提供很多信息。

4.What type of job do you need?

必会句2

How much does it pay?

必会句延伸

找工作打听工资的时候，还可以说：

What’s the salary for the place?

找工作的时候去询问公司有没有空缺：

Do you have the vacancies for this job?

如果有空位：

Yeah,we need a sales manager.

没有的话：Sorry.There are no vacancies at present.

【万用表达金句】

1.How’ s  your job-hunting going ?

你工作找得怎么样啦?

2.I just started looking for jobs a week ago.

我一周前才开始找。

3.I ’ll recommend you to him.

我会把你推荐给他的。

4.I’d like to fill out an application.

我想填一张应聘表。

5.The new appointments （职位）have all been filled.

（二）应聘面试

必会句1

What is your long-range objective?

你的长远目标是什么？

必会句延伸

Are you a goal-oriented person?

你是一个目标明确的人吗？

What are your short-term goals?

Where do you want to be 5 years from now in your career?

How long would you stay with us?

【万用表达金句】

1.I always make a plan before  I do anything.

在做每件事之前我都做一个计划。

2.In order to achieve this goal,I just want to work step by step.

为了达到这个目标，我只想一步一步地踏实工作。

3.What do you think the most important thing is when looking for a job?

在找工作时，你认为什么最重要？

4.I want to be working for an excellent company like yours in a job.

必会句2

What is your past job experience?

你有什么工作经验？

必会句延伸

询问工作经历:Could you tell me about some jobs you’ve had in the past?

如果没有经验，可以说：Not really,I am almost straight out of school.

有经验的话：I have 4-year experience in staff management.

我有四年管理员工的经验。

【万用表达金句】

1.Do you have any work experience in this field?

2.So I am familiar with the market in China.

3.What have you learned from the jobs you have had?

4.What is your impression of your present company?

5.Would you consider yourself to have a good work ethic?

（三）面试过程

必会句1

I am so happy to have such a good opportunity for this interview.

必会句延伸

去公司面试，要掌握下面的表达：

作为求职：May I come in？

How are you donging,Mrs Smith?

I have come here for an interview by appointment.（应约）Nice to meet you.

面试官会说：

Miss Wu?Will you come in,please?Take a seat.

I ’m Smith,the clerk of Human Resources Department.

We have received your letter in answer to our advertisement.

I would like to talk with you regarding your qualification for this interview.

Is it convenient for you to find our company?

【万用表达金句】

1.I  have come at your invitation for an interview.

2.I am very happy that I am qualified for this interview.

3.Excuse me ,I wish to apply for the vacancy advertised at the recruitment site yesterday.Has the vacancy been filled?

4.I was referred to your company by Mr.White,your manager.

5.Sorry to interrupt you.

必会句2

Is there anything  you want to know?

必会句延伸

对于应聘者，关于公司：

Do you have a training program for new employees?

Do you have any recreational activities for employees?

How many staff are there in your department?

What are the normal working hours?

必会句延伸

关于个人部分：

What’s the salary?

May I ask how much the bonuses are?

Is there overtime?

Is there opportunity to advance?

Can you tell me a little about employee benefits such as the health insurance program?

I would like to know if there would be opportunity to work abroad in the future.

【万用表达金句】

1.I’d like to know how you choose employees to attend these programmes.

2.I have one question to ask :would I have to work overtime very often?

3.I’d like to know if there would be any future opportunities for specific training.

4.When will you let me know the result?

5.That’s all for you.

（四）自我介绍

必会句1

What kind of character do you think you have?

你认为你自己具有什么样的性格？

必会句延伸

性格介绍：

I think  I’m quite outgoing.

Sometimes  I’m reserved and enjoy being  alone.

I’m a very patient man. 

 

 

【万用表达金句】

1.I’m quite active and energetic.

2.Do you think you are introverted or extroverted?

你觉得你是外向还是内向呢?

3.I maintain that the most important thing is .....

4.What kind of people do you like to work with?

 

必会句2

How do you spend your spare time?

你如何打发你的业余时间？

必会句延伸

性格和兴趣能在面试的时候，给你的面试官留下好的印象。

关于爱好的表达：

I have many hobbies.

I usually watch movies in my spare time.

Growing flowers is one of my favorite pastimes.

I have a great interests in traditional Chinese patinings.

【万用表达金句】

1.Do you have any hobbies?

2.Sometimes I enjoy being myself very much.

3.What kind of...are you interested in?

4.I usually ...in my spare time.

5....is my favorite pastime.

6.I am interested in....

（五）能力背景

必会句1

I am good at this kind of work.

必会句延伸

面试时表明自己的能力：

I’m very careful in my job.

I can easily build team spirit among my coworkers.

I’m confident in this area.

To get used to new environment isn’t difficult for me.

I work well under pressure.

【万用表达金句】

1.What is your great strength?

2.Why do you think you are the best person on this job?

3.I’m very competent in this area.

4.How do you think of working under pressure?

5.Are you a follower or a leader?

6.cooperate with someone

必会句2

What ’s your major?

必会句延伸

面试的时候，关于教育背景这个部分，考官常常会问到：

Which school are you from?

What department did you study in?

What degree will you receive?

Were you in a leading position when you were a college student?

Did you get any honors or rewards at your university?

必会句延伸

作为应聘者：

I will receive a Bachelor's/Master's/Doctoral degree.

I majored in economics /industrial design/history/sociology.

I got the university scholarship in...academic year.

I was on the college basketball team.

My major is Business Administration.I am especially interested in “marketing”.

【万用表达金句】

1.I am attending...

2.When will you graduate from that university?

3.How have you been getting on with your studies so far?

4.How do you think the education you’ve received will contribute to your work in this institution?

5.I am sure I can apply what I have learned to the work in your institute.

（六）薪酬待遇

必会句1

What is your expected  salary?

你期望的工资是多少？

必会句延伸

关于薪金待遇的表达：

What salary would you expect to get?

I’m looking for 3000 yuan a month.

What are the benefits?

都有什么福利待遇？

【万用表达金句】

1.What’s starting salary would you expect here?

2.Do I have paid vacation?

3.You also enjoy life insurance and health insurance.

4.Salary can be negotiated once we officially offer you the job.

5.We would like to start you off at 3,500 yuan a month ,not including bonus and overtime pay.

 

【求职面试】

二、职场交际

（一）见面问候

必会句

Nice to meet you.

必会句延伸

初次见面打招呼常用语：

Haven’t we met before?

You look familiar.

It is a nice day,isn’t it?

It’s great to see you.

You look like someone I know.

必会句延伸

一般打招呼常常会说：

How’s it going? 近来如何?

What’s up?  有什么新鲜事？

Long time no see. 好久不见。

回答问候时，根据自己的情况：

Not bad. 还不错。

The same as always.

So-so.

It’s going pretty well.

【万用表达金句】

1.Fancy meeting you here. 没想到会在这儿遇见你。

2.How are things going with you?

3.Say hello to your family for me.

4.I never expected to see you here.

5.What brings you here today?

6.You haven’t changed a bit.

 

 

（二）同事相处

必会句

I get along well with him.

我和他很合得来。

必会句延伸

工作中，同事间的人际关系：

I am on good terms with my colleagues.

We co-operated well to get the work down.

I am on your side.

I really don’t know what he is thinking.

 

 

【万用表达金句】

1.Take it easy.You should forgive a green hand like him.

2.He does everything so mindlessly that it’s going to drive me crazy.

3.I always have difficulty in getting along with the staff.

4.Maybe you should communicate with him like a friend.

5.All you have to do is to respect the staff and their opinions.

6.I’m obligated to him.

我欠他一份人情。

 

（三）接打电话

必会句1

Hello,may I speak to John?

必会句延伸

打电话时，先自我介绍：

Hello,this is...

Hello,...Company.

表示要找某人时：

Hello,could I speak to ...?

Hello,is...in?

 

 

必会句延伸

表示打扰到某人：

I am sorry to call you late.

I am sorry to bother you at this time.

打错电话：

I am sorry,I have the wrong number.

Sorry for troubling you.

Sorry,wrong number.

There is no one here by that name.

Could I check the number?

 

【万用表达金句】

1.Will he be back soon?

2.Is there other way I can reach him?

3.Give me a call when you are free.

4.I’d like to speak ......

5.I’ll tell Mr.Thomas that you’ve called.

6.He is not here right now.

7.I am sorry he just stepped out.Would you like to call back in an hour.

8.Would you like to make another appointment?

 

必会句2

Can I take a message?

我可以留言吗？

必会句延伸

对方如果不在的时候可以说：

I’ll give him the message.

I’ll tell him that you called.

You can leave him a message,and he’ll get back to you the moment he’s free.

Please have him return my call.

 

 

必会句延伸

对方找的人不是你;

Would you like to hold?

Can you hold the line,please?

线路出现问题：

I am sorry it is a bad line.

I am afraid the line is out of order.

表示要挂断：

I’ll have to ring off now.

I’ll call you later.

 

 

【万用表达金句】

1.Take a message.捎口信，带口信。

2.May I ask who is calling?/May I ask who this is?/Who am I talking to?

3.He is not here at the moment.

4.I’d like to speak to.....

5.When he gets back,please let him know that Jane called and I  need him to call back.

6.Can I call you right back?

7.Stay on the line.

（四）工作讨论

必会句

What’s your opinion?

必会句延伸

典型句型，询问意见：

What do you think？

Have you got  better ideas?/Do you have any ideas?

What is your suggestion about the difficulty we face?

Since nobody disagrees,it is decided.

We should follow this suggestion.

【万用表达金句】

1.I might agree if they lower the price.

2.I can handle it,thank you for supporting me.

3.Could you give me your opinion about something?

4.Sure thing.What do you need my opinion on?

5.I like your opinion.

6.I can’t decide it.

 

（五）同事邀请

必会句

I  want to invite you to a party.

必会句延伸

He invited me to his birthday.

Who is the inviter of the dinner?

Can I see the invitation ,please?

send sb. an invitation to dinner

visit China on  invitation

【万用表达金句】

1.I would be happy if you could come.

2.I’d like to accept your invitation.

3.It will give us great pleasure to attend.....

4.I’ll be there.

5.I’d love to,but I can’t.

6.Much as I’d like to,I am afraid I won’t be free next week.

7.Can we meet an hour earlier?

8.Is it OK to postpone our appointment to next Sunday?

9.Great,I would love to.

（六）请客吃饭

必会句

It’s on me.我请客。

必会句延伸

This is my treat.这次我请客。

I’ll treat you.我请你。

Do you want to get a cup of coffee?

What would you like to drink?

Excuse me,could I get the bill?

Do you accept credit cards or just cash?

【万用表达金句】

1.What can I do for you? 您想要点什么？

2.What kind of coffee do you like?

3.What have you got?你们有什么？

4.What do you recommend?

5.hit the bars 泡吧

6.What do you recommend?

7.Could I also get one to go?

【职场交际】

三、身在职场

（一）上班下班

必会句

What would you have me do today?

I appreciate your guidance.请您多指教。

必会句延伸

工作第一天，会遇到很多的同事，要主动和同事打招呼：

Hi，nice to meet you.I am new here.

由于是新来的，所以要和大家认识：

It’s an honor to meet you here.

We are supposed to punch-in(打卡） by 8:30.

 

【万用表达金句】

1.Now let me show you around.

2.Time to call it a day.已经可以下班了。

3.How ’s your first day on the job so far?

4.If you have any questions,don’t hesitate to ask.

5.When is our first pay check（发工资）?

6.What do I answer to in my job?

我的工作应该向谁汇报？

7.You can come to me,or any other employee.

你可以来找我，或者其他员工。

（二）迟到早退

必会句

I think I will take a day off today.

必会句延伸

I’m sorry,I’m late.

I can’t leave early again.我不能再早退了。

I want to knock off an hour earlier.

I have to ask sick leave.

He is not working today.

I need to take  a leave tomorrow.

 

【万用表达金句】

1.I was wondering if I could take another two weeks off.

2.I’d like to take my leave from next Monday on.

3.Mr.Smith will be in charge during my absence.

4.I hope you have a good relaxation and come back refreshed.

5.You had better ask someone else to take over what you’re now in charge of.

6.Fill in an absence form,and I will approve it.

（三）调班加班

必会句

I have to work overtime today.

Can I take any  shifts?我能换班吗？

必会句延伸

I want to pick up some shifts .Do you have any?

Could you cover for me on Friday?

Who is taking his place while he is away?

I am happy to change shifts with you.

【万用表达金句】

1.Do you have something special coming up?

2.I’ll get you covered.

3.I’ll be picking up Bob’s shift next Monday.

4.It looks like that’s going to be overtime.

5.Can I change the shift with you?

6.I think it should be okay if you change my evening shift to the early morning shift.

（四）工作态度

必会句

I really enjoy my job.

必会句延伸

This job is suitable for me.

I don’t feel much pressure.

This job pays well.

I think our boss is a pretty nice guy.

It’s hard but very challenging.

I love our team.

【万用表达金句】

1.How do you like your job here?

2.I don’t feel bored at all.I’m getting along well with my colleagues.I really enjoy working with them.

3.You have many opportunities to grow in this company as long as you do well.

4.Are you satisfied with your job?

5....is(are)my duty.

（五）辞职解聘

必会句

I’m thinking of quitting my job.

You are fired.

必会句延伸

I really want to quit my job.

I’ll be leaving in two weeks.Here is my notice.

I feel sorry,would you allow me to resign?

I’ve made a tough decision.Here is my resignation.

We have to cut down some staff.

【万用表达金句】

1.I want to quit my job and this is my resignation letter.

2.If that’s the case,I won’t ask you to stay anymore.

3.I wish to seek a more challenging job.

4.You know how much I value your work.

5. You mean I’m the people who have to go?

6.Best of luck with your future career plans.

（六）升职加薪

必会句

I’d like to have a chance for promotion.

Could you give me a raise?

必会句延伸

I hope you seriously consider my pay raise.

Based on the annual evaluation,we’ve decided to promote you to Program Manager.

I have noticed there is a position available as a sales manager.

What job are you applying for?

【万用表达金句】

1.I’d like to talk to you about your future at this company.

2.I ’d like to have a chance at job advancement.

3. In consideration of your contribution,I would like to give you a pay raise.

4.Do you understand what duties that job would entail?（包括）

5.I think you’d be the perfect candidate for the position.

【身在职场】

四、商务接待

（一）安排预约

必会句

I’d like to make an appointment with......

必会句延伸

Do you like to make an appointment with Mr.Black?

I’ll check his schedule.

He happens to be available at that time.

Is ten o’clock Friday morning all right?

Wednesday is full of appointment.

I’ll call you if there’s any change.

【万用表达金句】

1.Let me check his schedule and see if I can arrange for you.

2.sb. may be free on...

3.He has a busy afternoon,but he can squeeze （挤出时间）you in at 3.

4.His schedule is pretty full on Friday.He can only see you at eleven today.

5.Would you like to cancel the order or change it to next week?

（二）飞机出行

必会句

Could I make a reservation（预定） for flight 5 to Australia?

必会句延伸

May I book a ticket for flight to Australia?

What kind of ticket do you want,first class or economy?

How much is the economy class to America?

Are there any discount tickets available?

What’s the departure time?（起飞）

Could I change my reservation?

【万用表达金句】

1.I’d like to make a plane reservation to...

2.Let me see what’s available.

3.Is my ticket confirmed then?

4.What’s the flight number?

5.I’d like to check in ,please.

6.I have two pieces of baggage to check in.

7.Will the flight be delayed?

8.Single ticket or return ticket?

（三）见面寒暄

必会句

Thank you for coming.

必会句延伸

It’s nice to see you.

Now,would you like something to drink?

Let me introduce you to...

It is an honor to meet you.

Nice to meet you,I’ve heard a lot about you.

It’s going to be the pride of our company.

【万用表达金句】

1.Here is my card.

2.It’ll just be a minute.请稍等。

3.How do I address you?怎么称呼您？

4.Don’t mention it.别客气。

5.Excuse me a moment.对不起，失陪一下。

6.keep in touch

7.What line of business are you in?您做哪一行？

8.He’s in charge of Marketing.

（四）接待来访

必会句

Nice to meet you.

Let me introduce you to...

必会句延伸

It’s great to see you.

How are you doing?

Long time no see.

What’s up?有什么新鲜事？

Hey,what a coincidence.（真巧啊）

【万用表达金句】

1.If I’m not mistaken,you must be...

2.Thank you so much for meeting me here.

3.May I introduce ...to you?

4.Have you had a pleasant journey?

5.I’ve heard so much about you?

6.I hope you’ll enjoy your stay here.

7.How are things going with you?

8.What brings you here today?

（五）安排会议

必会句

Fixing the time for a meeting.

The meeting will start at...

必会句延伸

I‘d like you to chair (主持）the meeting.

I have adjusted the projector.(投影仪）

Do I need to take the minutes?我要做会议记录吗？

Will Mr.Black have the floor on the main items of the agenda?

布莱克先生是否就议事日程上的主要议题发言？

【万用表达金句】

1.The meeting will be held on time.

2.keep proper records of the resolution （决议）passed.

记录会议通过的决议。

3.make a note of the topics discussed

4.type out the minutes from the notes

打印会议记录

5.You will need to invite the following...

6.One hour should be sufficient for this meeting.

7.Let’s try to schedule it for next Thursday at 3 PM.

 

（六）商务宴请

必会句

We’d like to invite you to dinner.

Let’s order.我们点菜吧。

必会句延伸

Would you prefer to have style food （西餐）or Chinese food?

Would  you like to join us for dinner tonight?

Our general manager wants to have dinner with you.

We shall be greatly honored by your gracious presence.

We are setting up a dinner party for you and it will be...

【万用表达金句】

1.Here is an invitation for you.You are invited to dinner this weekend.

2.Do you know what you are going to have?

3.I’m quite looking forward to trying their food.

4.Could you bring me some extra napkins?(餐巾纸）

5.Check,please.请结账

6.May I take the order?点菜吗？

7.What do you recommend?

8.Shall we try this one?

【商务接待】

五、产品营销

（一）产品介绍

必会句

We have production lines in...

必会句延伸

I’d like to talk to you about a new product on the market.

Compared with other brands,this kind of...

This kind of ...is practical and economical for the needs of your company.

This material has a durable and easy-to-clean surface.

This machine will pay back your investment in 6 months.

【万用表达金句】

1.Have you seen this product before?

2.Would you like a demonstration to see how it works?

3.So far nobody has sent one back to us with any fault.

4.You just  send the faulty product back to us and we’ll replace it free of charge.

5.What are the specifications?都有哪些规格呢？

6.No one can match us as far as speed is concerned.

7.Our biggest clients include...

（二）广告宣传

必会句

How to market products by advertising?

Do you have a marketing plan for our new...?

必会句延伸

Our main purpose is to establish brand awareness among our target market.

The main promotion will be through advertising,using the “pull”strategy,of course.

We are working on some new promotional literature.（传单）

【万用表达金句】

1.We ’ve decided to use a variety of media for full coverage.

2.We’ll have some outdoor ads using billboards （露天广告牌）near main entrances to big cities.

3.What style will the ads use？

4.I need some suggestions on how to market product.

5.I will think over your suggestion and discuss it with my sales department.

6.We should send some of our catalogues and price lists to all the wholesalers and retailers in the city as well.

（三）讨价还价

必会句

Let’s have your counter offer.请还个价。

There’s a 10% discount if you order in volume.

必会句延伸

I’ll respond to your counter-offer by reducing our price by three dollars.

It’ s absolutely out of the question for us to reduce our price to your level.

If you give us a discount of 6%,we can pay within sixty days.

【万用表达金句】

1.We can offer you 5% discount.

2.This price is already a little tight,our profit margin is not that large.

3.What’s  your price per dozen for...

4.I can assure you that our price is the most favorable.

5.You must know that the cost of production has risen a great deal in recent years.

6.I hope you’ll give a second thought to it.

7.I can settle for that.成交吧

（四）订单处理

必会句

Could you make an order for...

I’d like to place an order for...

必会句延伸

We wish to order from you according to this purchase order.

What is the minimum quantity of an order for your goods?

We have some of those in stock.

How long will it take for our order to be delivered?

We have booked your order ...for...

【万用表达金句】

1.Do you offer quantity discounts?

2.I’ll just fill out the purchase order and have you sign it？

3.What kind of discount could you give me if I were to place an order for...?

4.What about lead time?交货时间呢？

5.We could ship your order within ...days of receiving your payment.

6.We regret that owing to the shortage of stocks we are unable to fill your order.

（五）发货物流

必会句

Can you deliver them tomorrow?

How long does it usually take you to make a delivery?

必会句延伸

We will ship your order within..hours.

You’d better send it by plane if it’s urgent.But it will cost...

We sent you the invoice(发票）on...

How would you like it shipped?

Could you possibly advance shipment further more?

【万用表达金句】

1.I’d like to inquire about a delivery.

2.Do you have your reference number(发货号）at hand?

3.What is your inquiry about?

4.Let me look into this for you.让我帮您查查

5.Would you like to schedule another delivery?

6.place an order

7.Make a special effort,please.A timely delivery means a lot to us.

8.I don’t think I can promise you any January shipments.

（六）支付与索赔

必会句

Our terms of payment are by a...letter of credit.(信用证）

Please give our claim your consideration.

必会句延伸

Since the total amount is so big and the world monetary market（金融市场） is rather unstable at the moment,we can not accept any terms of payment other than a Letter of Credit.

Any complaint（申诉） about the quality of the products should be lodged（提出） within 15 days after their arrival.

【万用表达金句】

1.And the other way round,we pay by L/C（信用证） for our imports.

2.I’d like to talk with you about something that is getting to be a problem.

3.We can’t accept  them in this state.

4.So far ,we haven’t had any complaint of this kind.

5.They attributed the accident to the effects of...

6.Your claim,in our opinion,should be referred to the insurance company,as the mishap(损失）occurred  after  shipment.

7.To meet you half way.我们都各让一步吧。

【产品营销】

【职场商务英语】

Simply Learning,Simply Best

要想在现代商业社会中脱颖而出，“学习力”是最重要的能力之一。

“学习力”包括学习动力，学习毅力和学习能力三要素。

学习力是把知识资源转化为知识资本的能力。

“高效且具逻辑性的学习方式”加上“扎实又有趣的学习内容”，改变你的学习方式，优化你的学习曲线。

希望用我们小小的力量，

让“学习”成为一种习惯，

让“学习”成为一个简单的行为。

【参考文献】

1.《职场商务英语30天一本通》北京：中国纺织出版社；

2.《职场商务英语看这本就够》北京：中国纺织出版社；

3.《商务英语从入门到提高》北京：中国宇航出版社。